1. Can I return plants and homeware?
Yes, of course! You can return plants and homeware within 14 days of receiving your order. However, customers are responsible for return postage. Once we receive the returned items, we’ll process your refund as quickly as possible 💳
2. Can I return art or apparel?
Art and apparel are non-refundable because they’re made to order 😔 The only exception is if they arrive damaged or defective - in that case, we’ll sort it out for you with a replacement or refund... your happiness is our priority.
3. Do you offer exchanges?
We don’t offer direct exchanges. The easiest way to swap an item is to request a return (where applicable) and place a new order for the item you’d like instead.
4. How long do I have to return my items?
You have 14 days to return plants and homeware. Unfortunately, as art and apparel are made-to-order, they can’t be returned unless there’s a defect 😭
5. Who pays for return shipping?
If something’s not quite right (a defect, for example), don’t worry - we’ll cover all return costs. If it’s just not your thing, return postage would be on you. All we ask is that you send it back with a trackable service, so your parcel doesn’t go on its own mystery adventure 🙏
6. What should I do if my item is damaged?
Oh dear, that's not ideal. If your item is damaged, email us at enquiries@plantish.uk within 24 hours with a photo of the damage, and we’ll get a replacement or refund out to you ASAP. 100% happiness guaranteed - that's the Plantish promise.
7. Can I cancel my order?
If you’ve changed your mind, let us know ASAP and we’ll do our best to cancel it. We can't always guarantee it'll be cancelled though, as we can sometimes complete processing within an hour of ordering! 😬
8. What happens if my return is rejected?
If your return doesn’t meet our criteria (e.g., it’s past the return window or has clearly been used), we may not be able to process a refund. We’ll explain the reason and work with you to reach a positive solution! 🙇♂️
